Frequently Asked Questions
Ready for take-off?
In the b.giftbox you will find an envelope containing the voucher with your personal b.gift code. This code you can use to redeem your return flights for 2 persons on http://valentine.brusselsairlines.com
Redemption of the b.gift is possible between 14 and 28 February 2017 for flights between 1 March 2017 (first possible departure) and 30 June 2017 (last possible return), there are no blackout dates but the offer is subject to availability.
What is included in my b.giftbox?
With the voucher included in your b.giftbox, you can book 2 return tickets to a romantic city break destinations. You will have the choice between more than 125.000 available seats to 38 romantic city break destinations in Europe.
The Light&Relax booking class conditions will apply to flight tickets booked with a b.gift. This means that each passenger is entitled to one piece of hand baggage (max. 12 kg), one personal item, one piece of checked baggage (max 23 kg) and that the passenger has the possibility to preselect his/her seat upon receiving the e-ticket.
With a Light&Relax ticket you can also change your booking to an earlier flight on the same day for free, as long as there are seats available in your original booking class. This change can only be done at the airport at the day of your flight
How to redeem my b.gift code?
1) SELECT YOUR DESTINATION
Go to http://valentine.brusselsairlines.com and select your destination.
2) SELECT THE MONTH OF YOUR DEPARTURE FLIGHT
Select the month of your departure flight by clicking on the corresponding image. Below you can find the example for a flight from Brussels to Bilbao with a departure in June.
3) SELECT YOUR DEPARTURE FLIGHT AND NUMBER OF PASSENGERS
All flights eligible for the b.gift will be visible here. Select your flight and number of passengers in the dropdown list. When you've made your selection, click the "Continue" button.
If you have multiple b.gift codes, you may already select more than 2 passengers and in the check-out menu you will be asked to enter the multiple codes one after the other.
If you plan to travel with children younger than two years old, please contact our Service Centre on +32 (0) 2 723 24 84 as soon as you receive your e-ticket.
4) SELECT THE MONTH OF YOUR RETURN FLIGHT
Now select the month of your return flight by clicking on the corresponding image.
5) SELECT YOUR RETURN FLIGHT
Select your return flight in the dropdown list. The number of selected passengers on your return flight will be locked on the same quantity you selected for your departure flight.
6) REVIEW YOUR SELECTION AND ENTER PASSENGER DETAILS
Review your flight selection and number of passengers.
If you want to edit the selected flights, you can do so by clicking on the trash icon and selecting a new flight. If you want to edit the number of selected passengers, you can do so by deleting the selected flights and restarting your booking.
When you're done reviewing your selection, you can enter the passenger information. Next, accept the Terms and Conditions and click the "Confirm" button.
7) ENTER YOUR CONTACT INFORMATION
Enter and confirm your contact information on the next screen.
Make sure to enter a valid email address as you'll receive your confirmation and flight tickets by email.
Then click on Continue.
8) ENTER YOUR B.GIFT VOUCHER
Finalize your reservation by clicking on the "Continue to payment method" button. Enter your b.gift code in the text box and click “Apply”. Finalize your order by clicking “Complete Order”.
You'll receive a confirmation email within ten minutes.
You'll receive your flight tickets by email 2 weeks before departure.
What if my desired flight is full or if there are not enough seats available?
All available flights for redemption with the b.gift are visible in this interface. If your desired flight is not available anymore, please select another flight, date or destination.
What if I would like to book additional seats on top of my b.giftbox voucher?
Per b.gift code included in the b.gift box 2 seats may be reserved and in total up to 6 seats can be booked by using multiple b.gift codes on http://valentine.brusselsairlines.com. Additional tickets can be booked via https://www.brusselsairlines.com.
If you plan to travel with children younger than 2 years old, please contact our Service Centre on +32 (0) 2 723 24 84 as soon as you receive your e-ticket.
If you would like to book additional seats for children, of which the oldest is 12 years or younger, please contact our Service Centre on +32 (0) 2 723 24 84 as soon as you receive your e-ticket.
If you would like to book additional seats for adults, we advise to check https://www.brusselsairlines.com first before you redeem the b.gift. When you have seen a flight of your choice, redeem b.gift for that flight. When the redemption is completed, and you have received a confirmation of your redemption, complete the booking for the additional seats on https://www.brusselsairlines.com.
What if I entered incorrect passenger information or an incorrect e-mail address?
Please contact our Service Centre as soon as possible on +32 (0) 2 723 24 84.
How can I change my reservation?
Please contact our service center as soon as possible on +32 (0) 2 723 24 84.
A fee of €50 will apply and, if needed, the fare difference.
When will I receive my flight ticket?
You'll receive your flight tickets by email at latest two weeks before departure.
How can I contact Brussels Airlines in case I have questions?
Please read through our Frequently Asked Questions first. The topics discussed should cover most of your questions. In case your question hasn’t been answered here, do not hesitate to contact our Service Centre on +32 (0)2 723 24 84.
Our Service Centre is available from Mondays to Fridays between 09:00 and 19:00 and on Saturdays between 09:00 and 17:00 CET.